Steven Ferry was born in Southern England, where he attended private schools
and Art College. He worked both in the hospitality industry and in private
service in England during the 1980s before training as a butler in England
and then working as one in the United States. He established the
International Guild of Traditional Butlers and wrote the basic manual on how
to butle in the early 1990s. By the mid-1990s, he had left private service
to focus on his writing and consulting.

Drawing on his early years as an educator in England, he published three
textbooks for the profession - ³The British Butlers Bible," "Butlers and
Household Managers, 21st Century Professionals," and "Hotel Butlers, the
Great Service Differentiators" and began to train butlers in private
households and consult their employers about their domestic needs.

He subsequently broadened his campaign to improve on service standards using
the butler model, by providing training and consulting services to the
hospitality industry and founding the International Institute of Modern
Butlers in 2004.

In 2003, he introduced the spa butler as a resource for hotels and resorts
with spas, to assist them in bringing about the ultimate spa experience for
guests. In 2006, he introduced rating standards to the industry for butlers
in hotels. In 2007, he introduced the concept of the Guest from Hell and
helped establish the HotelSafeguard program for hotels.

He is currently on the Editorial Board of Hotel Business magazine and writes
for a variety of industry trade magazines and newsletters. He has lectured
at a number of venues, including Harvard University.
 
As Chairman of the Board of the International Institute of Modern Butlers,
he oversees the operations of its offices and trainers around the world and
personally trains butlers and other household and hospitality employees on
the butler model of service in private households and estates, hotels,
resorts, spas and private villas.

Prior to working in the hospitality profession, Steven was a professor of
education and worked in the non-profit sector in various capacities. He has
close to 20 books published, as well as hundreds of articles & photographs
for major US publishers and corporations.

Industry Books
The British Butlers' Bible, Mansion Publishing, 2001
Butlers and Household Managers, 21st Century Professionals, Imprint Books,
2002
Hotel Butlers, The Great Service Differentiators, Booksurge Publishing, 2004

Professional Affiliations
Founder, International Guild of Traditional Butlers, 1992
Executive Member, International Guild of Professional Butlers (past)
Founder, The International Institute of Modern Butlers
Visiting Professor, The International Butler Academy (past)
Editorial Board, Hotel Business Magazine
   

Ms. Monica Ferry was born and raised in Holland. She worked in the non-profit sector in Europe and the United States in a variety of capacities for over 15 years before shifting to the private sector in the early 1990s. Shortly after that, she settled permanently in the United States, and worked as a paralegal for various legal firms in Alaska on the Exxon Valdez oil spill case.

She subsequently earned her MBA from Heriot-Watt University in Edinburgh, Scotland and worked for the Small Business Administration in Alaska and as the business manager for three small businesses in Florida before starting her own small business together with her husband in 1995.

In 2005, she co-founded the International Institute of Modern Butlers and currently runs the day-to-day affairs of the Institute from her position as Executive Director at the Institute’s headquarters in Florida. From time to time she assists with teaching larger classes and she also teaches executive skills to butler managers. She speaks English and Dutch fluently, in addition to conversational German.

With a  Bachelor in Commerce and a  Bachelor in Hotel Management and Catering Technology from Indian Universities, Mr. Sharma had travelled and acquainted multinational experience specially from the Indian sub-continent and South East Asia, Experiencing different cultures and standing at the Central Asian backgate, He managed to connect and translate all of his knowledge into successful business transactions and cultural transmission into the middle east and north african Area.

Some of his Work Experience is best described by a 4 Years in Hotel Industry in Nepal and 1 year in marketing Department in Al Harmain Group,Dubai UAE, 6 Years in Recruitment Managing Director of a well reputable Recruitment Agency in Nepal and the Indian Sub-continent - Established Market Key Nepal with Mr. Mounir El Khoury and incorporating its expertises in Kathmandu to cover Nepal and the Northen Indian Parts, with extended services covering Learning and Developing Nepali Youth in Hospitality and Nursing, introducing top of the notch Training courses and high level of international standards to the industry there...

Engr, Salem Bin Ajab Hadi Al-Ajab, Age(48), has lived a network of charming experiences that have enriched his life, Today he often dips into his treasure trove and relives the past by regaling groups of enthusiastic listeners. He a great believer of a strong education, has himself spent many years studying. He spent some of them as an exchange student in UK and USA. He earned the following:

Education: Advanced Certificate in English from Continental College; Sussex (UK), O.N diploma in Electrical and Electronic Engineering from N.E. Tech.College Essex(UK), Diploma in Science& Arts, Cambridge Academy, Florida,(USA); Diploma in Business& technical management, Sacramento State College, California (USA), BSc.in Electronic Engineering from South Dakota State University (USA), Professional and Training Courses from the Police Academy Egypt, Prince Naif Academy Riyadh(KSA), Police Staff College, Pramshill (UK)and Louisiana State University, (USA)and various international conferences and seminars .

Career map: Joined and served police Dept. Ministry of Interior from 1975.promoted to Brigadier (high staff)and retired from active duty in2004 as General .Director of Operations & Telecommunications department .

Current Job: General Manager of Roots Trading &Services (Rootco Group)Co.

The Group: Companies – Roots Trading , Rootco Contracting .Mr.Clean. Engineer Technology, Telecomms & Security. Asafwa  Advertising & Publicity and Roots Real Estate.

Activities: Food &Catering , Building &Electrical Material, Security, Industrial Equipment, Support & Services, Advertising & Publicity and General Cleaning Services.

In 2008, joined efforts with Mr. Mounir El Khoury and established Market Key in Doha, Capital of Qatar and still...

 

Tarek G. Jarrouje a Lebanese National graduated in 1999 with a Hotel Management Diploma and has been in the Hospitality field since 1990.

Started his professional career path with the Inter-Continental Group in Lebanon then moved to Dubai to join Rotana Hotels & Resorts, one of the industry pioneers in the Middle East, where he played active roles in Food & Beverage with various openings specially in Egypt.

In 2004, he joined ACCOR ME, French Hotel chain in the United Arab Emirates, and succeeded as an individual in the management of their 18 properties under the Human Resources department. Through his experience in ACCOR, he was assigned in different missions for the group and mainly in Sudan. Two years later, the head office nominated him to open a Flagship property for SOFITEL, Luxury Hotels at Burj Dubai Down Town in Dubai-UAE.

In 2008, he decided to return to his home country, Lebanon, where he oversees currently one of the leader recruitment agencies' operations, Market Key.